Vanilla Air Pay Later Flights

Great customer service experience

Great customer service!!

This platform is incredibly easy to navigate and straightforward to use! It's simple to verify information and trustworthy, especially when compared to other travel sites. Additionally, I had the pleasure of meeting Ms. Cleo, who was exceptionally attentive to all my questions, making me feel right at home.

Ayla was beyond amazing!!! I haven't flown yet so this is an initial review, however she went above and beyond good customer service and provided exceptional care - thank you so much for making a challenging time much easier for me

I would like to express my sincere appreciation to Alya and Rose for their outstanding assistance with my flight arrangements. From the very beginning, they were both incredibly helpful, patient, and professional. They took the time to clearly explain all the details regarding seat selection and how to add baggage, making what could have been a confusing process feel simple and stress-free. Their guidance was thorough and easy to understand, and they ensured that I was comfortable with every step before proceeding. Thanks to their support, everything is now perfectly sorted, and I feel confident about my travel plans. It’s truly reassuring to receive such attentive and knowledgeable service. Alya and Rose went above and beyond, and their dedication to helping customers is genuinely commendable. I highly appreciate their efforts and would strongly recommend their service to anyone in need of assistance. Thank you once again for the excellent support!

I have concerns about my flight booking, and Ayla assisted me patiently and was very helpful. I had a pleasant experience checking my booking and receiving email updates. Great service. Thank you!

Awesome 😎

Good service

I love this app so much. From booking to customer service. 10/5 star lol. Thank you Ayla for your help getting me a comfortable seat

Had a typo issue (my fault) with my booking which was promptly rectified by Ayla at customer service. Very grateful to her as I was very worried that my mistake was going to be a huge problem to fix.

Great Contact support service.

Flight selection and Add-on choices are clear and concise in general. All that is needed is an option to put in one's frequent flyer program, if applicable.

I notice my return flight was for the wrong day and I spoke with Cleo via chat and everything was handled quickly and easily. She worked out all the details and offered me several options on the day that I should’ve been flying home and we were able to get it handled in less than 20 minutes. Thank you so much, Cleo. You are the best!

I am very happy with my experience with Fly Fairly. Their customer service is top notch!! I was having a trouble fixing a wrong spelling of my name in my booking but they were able to help me through it. They did their best to contact the two different airlines i booked my flight with and in just 1-2 days, they were able to fix it. I can now breathe and just wait until the day of my flight. Thanks, Fly Fairly! You truly do your job FAIRLY! :))

Good experience

Great prices, easy to buy, and excellent customer service, especially from Rose. This will be my official website for all my purchases from now on. I recommend it to everyone.

(Translated by Google) The customer service was very friendly and efficient, responding very promptly. Thanks to Rose/Ayla for their assistance. (Original) 客服十分親切有效率，回覆十分及時。感謝Rose/Ayla的協助。The customer service was very friendly and prompt. Thanks Rose & Ayla :)

Reliable service for flight arrangements and baggage needs Fly Fairly has been a big help with my travel plans. They guided me through my flight arrangements from start to finish. The team is responsive and clear, which makes the whole process smooth. They also assisted me with my additional baggage weight. The support was fast, and they explained everything in a simple way. No stress, no confusion. Good service, honest communication, and steady follow-through. I’m satisfied with how they handled everything.

(Translated by Google) This website was a pleasant surprise, and the service was excellent! The customer service responded super quickly too! (Original) 意外發現的網站，服務非常好！克客服回覆也超快～～

The customer service team was incredibly supportive throughout the process. I had a minor name typo, and there was a fee associated with the name change. However, the support team advised me to contact the airline directly first to see if they could resolve the issue without incurring any fees. This approach proved successful.

The online agents have been very helpful in explaining any cancelations or changes that I've inquired about my scheduled flight tickets. I still don't leave until the 15th but they've been a great team so far

FlyFairly has great customer support. I did not receive my confirmation email and texted with support and I accidentally put the wrong email and they corrected and got me what I needed 🥰and assured me no worries. Flight to 50☺️

It was easy and hassle free. Smooth booking

Very flexible term. Aftersales is superb. Had my flight cancelled by the airline. The new flight was not flexible to me, so I requested for a cancelation and refund,and the whole team assisted me to reach out to the airline.

Customer service has been incredibly helpful! I had a concern about my last name appearing without a space on my booking, and I wasn’t sure if that would cause issues during my travel. I later learned it’s actually a common thing and usually not a problem with airlines—but even so, the team took the time to reassure me. They confirmed that everything would be fine with customs and immigration, and their quick, friendly response really put my mind at ease. Thanks again for the excellent support!

I booked my trip for the wrong dates and needed to adjust my flight. Angel was able to get a refund and a discount on my fixed booking. Definitely saved me from the mini panic attack I was having!

Great support/ chat customer service! I made a mistake and purchased the wrong flight destination and they worked with me and the plane company to get a new flight. Seamless process! And many checkout pay options! Was able to pay monthly/ overtime with Square Cash App partnership with Afterpay.

I have a non flexible flight but I really need to change it, one of the CS agent, Angel is very accommodating and patient with my inquiries. Even if my ticket has strict rules, she still assisted me. I really appreciate it because I am stressing over the possible airline strike that could affect my flight and Angel being so helpful, calmed me. Best customer service! Keep up the good work Angel and Fly Flairly

The best experience for someone who hasn’t had much experience with changing flights. Ashley was the best. I would highly recommence anytime.

very smooth experience. *I had some issue fetching my ticket via mobile app, the support team followed up closely with the airline and sorted it out very quickly. *This kinda great support is hard to find nowadays