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Jetstar Asia ceased operation in July 2025
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Flexible payments and flights in one place. Only with Jetstar and Fly Fairly ✈️
Why choose Jetstar for your next trip? ✈️
Established in 2004 as a joint venture between Qantas Group and Singaporean shareholders, Jetstar Asia (3K) has become a cornerstone of regional travel from Singapore Changi Airport. As part of the larger Jetstar Group, Jetstar Asia has good integration with Qantas and other partners - helpful when you need to connect to Australia or other long-haul destinations
✈️ Operating a modern fleet of Airbus A320s, particularly strong on key business routes like Singapore-Bangkok and Singapore-Manila
🏢 Commitment to maintaining consistent service while keeping fares competitive has built strong customer loyalty
🌏 Particularly valuable for both business and leisure travelers looking for direct connections to secondary cities like Clark, Penang, and Medan
💼 Strong focus on the business travel segment with convenient flight timings and frequency on key routes, while still maintaining their low-cost model
A solid choice for regional travel, especially if you're organized with advance booking and appreciate consistency in service delivery.
🏢 Commitment to maintaining consistent service while keeping fares competitive has built strong customer loyalty
🌏 Particularly valuable for both business and leisure travelers looking for direct connections to secondary cities like Clark, Penang, and Medan
💼 Strong focus on the business travel segment with convenient flight timings and frequency on key routes, while still maintaining their low-cost model
A solid choice for regional travel, especially if you're organized with advance booking and appreciate consistency in service delivery.
What Travelers Say About Jetstar: Authentic Reviews 📊
⭐⭐⭐⭐⭐ "Aircraft was an Airbus A320 and was spotlessly clean. For the price paid, it exceeded expectations." - Frequent Flyer
⭐⭐⭐⭐ "Morning flights are consistently punctual, online check-in is hassle-free" - Business Traveler
Highlights From Verified Reviews
📈 Consistently on-time for morning flights SIN-BKK route
🎯 Newer A320s are clean and well-maintained
👨✈️ Ground staff at Changi T1 particularly helpful
💳 Good value when booked during sales periods
📈 Consistently on-time for morning flights SIN-BKK route
🎯 Newer A320s are clean and well-maintained
👨✈️ Ground staff at Changi T1 particularly helpful
💳 Good value when booked during sales periods
Top 5 Must-Visit Jetstar Destinations: Your Next Adventure Awaits
Kuala Lumpur (KUL) 🍜
Major business hub with iconic Petronas Towers
Famous food scene from Jalan Alor to high-end dining
Shopping paradise from KLCC to local markets like Central Market
Major business hub with iconic Petronas Towers
Famous food scene from Jalan Alor to high-end dining
Shopping paradise from KLCC to local markets like Central Market
Bangkok (BKK) 🏯
Rich cultural heritage with stunning temples like Wat Phra Kaew
World-renowned street food scene, especially in Chinatown
Vibrant nightlife from rooftop bars to night markets
Rich cultural heritage with stunning temples like Wat Phra Kaew
World-renowned street food scene, especially in Chinatown
Vibrant nightlife from rooftop bars to night markets
Jakarta (CGK) 🏛️
Indonesia's business powerhouse with modern malls
Historical old town (Kota Tua) with Dutch colonial architecture
Diverse culinary scene from traditional warungs to contemporary cafes
Indonesia's business powerhouse with modern malls
Historical old town (Kota Tua) with Dutch colonial architecture
Diverse culinary scene from traditional warungs to contemporary cafes
Manila (MNL) 🏺
Entertainment hub with world-class casinos and malls
Rich Spanish colonial history in Intramuros
Unique fusion food culture blending Spanish, Chinese, and local flavors
Entertainment hub with world-class casinos and malls
Rich Spanish colonial history in Intramuros
Unique fusion food culture blending Spanish, Chinese, and local flavors
Hong Kong (HKG) 🗻
Stunning cityscape with Victoria Peak views
Food paradise from dim sum to Michelin-starred restaurants
Shopping haven from luxury malls to street markets like Ladies' Market
Stunning cityscape with Victoria Peak views
Food paradise from dim sum to Michelin-starred restaurants
Shopping haven from luxury malls to street markets like Ladies' Market
Jetstar Seat Options: Your Perfect Match for Every Journey
🪑 Standard Seats (Main Cabin)
Regular economy 3-3 configuration
28-29" seat pitch
Standard recline
Basic seating included in fare
Regular economy 3-3 configuration
28-29" seat pitch
Standard recline
Basic seating included in fare
🎯 Upfront Seats (Rows 4-6)
Forward cabin location
Standard legroom
Faster boarding/disembarking
Forward cabin location
Standard legroom
Faster boarding/disembarking
💺 Extra Legroom Seats (Exit Rows 12-13)
Up to 4 inches extra legroom
Emergency exit row benefits
Must be able-bodied passenger
Up to 4 inches extra legroom
Emergency exit row benefits
Must be able-bodied passenger
👑 Business Zone (Rows 1-3)
Extra legroom (29-30" pitch)
Priority boarding access
Quick exit on arrival
Located at front of aircraft
Extra legroom (29-30" pitch)
Priority boarding access
Quick exit on arrival
Located at front of aircraft
Club Jetstar Loyalty Program: Discount Fares for the Frequent Flyer 🏅
Jetstar Asia participates in Club Jetstar, a paid membership program, rather than a traditional loyalty program. Here's how it works:
Key Features:
Annual membership fee: SGD 49.99
Early access to sales and promotions
Member-exclusive fares (up to 20% off)
Access to special deals on hotels and travel insurance
Valid across all Jetstar Group airlines
Annual membership fee: SGD 49.99
Early access to sales and promotions
Member-exclusive fares (up to 20% off)
Access to special deals on hotels and travel insurance
Valid across all Jetstar Group airlines
Additional Benefits:
Extra baggage allowance offers
Priority customer service line
Member-only promotional deals
Can be combined with Qantas Points earning (for eligible fares)
Extra baggage allowance offers
Priority customer service line
Member-only promotional deals
Can be combined with Qantas Points earning (for eligible fares)
Note: Unlike traditional frequent flyer programs, Club Jetstar is a paid subscription model focusing on fare discounts rather than points accumulation. However, certain Jetstar Asia flights can earn Qantas Points when booked under eligible fare classes, thanks to their partnership with Qantas.
Jetstar Travel Information 🛫
The details below may differ based on fare conditions.
Check-In
Online Check-In:
Available via the Jetstar website or mobile app. Opens 48 hours before departure and closes:
Available via the Jetstar website or mobile app. Opens 48 hours before departure and closes:
- 1 hour before domestic flights
- 2 hours before international flights
Airport Check-In:
Opens 2–3 hours before departure
Closes:
Opens 2–3 hours before departure
Closes:
- 30 minutes prior for domestic flights
- 60 minutes prior for international flights
Tip: Online check-in is highly recommended to save time.
Baggage Policy
Carry-On (Cabin Baggage):
- Starter Fare: 1 main item + 1 small item (max total 7kg)
- Business Class: Up to 14kg total across 2 items (max 10kg per item)
Checked Baggage:
- Not included in Starter fares — must be added during or after booking
- Bundles range from 15kg to 40kg
- Pre-purchase online to save compared to airport fees
Wi-Fi and In-Flight Entertainment
Wi-Fi:
- Not available on Jetstar flights.
In-Flight Entertainment:
- No seat-back screens on most flights.
- Jetstar Inflight app available on some routes for streaming to your device (bring your own headphones and charger).
Food & Drink
Economy (Starter fares):
- Meals, snacks, and drinks available for purchase onboard
- Pre-ordering hot meals is recommended for longer flights
Business Class:
- Includes hot meals, beverages, and snacks
- Alcohol included on international flights
Special Services
Seat Selection:
- Available during booking or online after. Fees vary by route and seat type (e.g., extra legroom or upfront seating).
Passengers with Disabilities:
- Wheelchair assistance and other mobility services available; contact Jetstar at least 48 hours in advance.
Unaccompanied Minors:
- Jetstar does not allow unaccompanied travel for children under 12. Children aged 12–17 may travel alone with consent.
Medical Needs:
- Special assistance or clearance can be arranged by contacting Jetstar ahead of time.
Airlines Similar to Jetstar ✈️
- Large network including long-haul routes to Europe/Australia
- New fleet with both wide-body (787s) and narrow-body aircraft
- Strong brand association with Singapore Airlines Group
- Large regional presence across Southeast Asia
- Extensive domestic networks in Malaysia/Thailand
- Strong ancillary revenue model with AirAsia Super App
- Aggressive pricing strategy in the region
- Strong presence in Indonesian domestic market
- Growing fleet with new aircraft deliveries
Real Travelers, Epic Reviews ⭐️
See why thousands are ditching traditional booking sites for flexible flights, more savings, and zero hidden fees.
Denise Djong
Great customer service experience
Vishal C D
Great customer service!!
Lorde Elysse Carder
This platform is incredibly easy to navigate and straightforward to use! It's simple to verify information and trustworthy, especially when compared to other travel sites. Additionally, I had the pleasure of meeting Ms. Cleo, who was exceptionally attentive to all my questions, making me feel right at home.
Chizelle
Ayla was beyond amazing!!! I haven't flown yet so this is an initial review, however she went above and beyond good customer service and provided exceptional care - thank you so much for making a challenging time much easier for me
ᴄɪɴᴛᴀ
I would like to express my sincere appreciation to Alya and Rose for their outstanding assistance with my flight arrangements. From the very beginning, they were both incredibly helpful, patient, and professional.
They took the time to clearly explain all the details regarding seat selection and how to add baggage, making what could have been a confusing process feel simple and stress-free. Their guidance was thorough and easy to understand, and they ensured that I was comfortable with every step before proceeding.
Thanks to their support, everything is now perfectly sorted, and I feel confident about my travel plans. It’s truly reassuring to receive such attentive and knowledgeable service.
Alya and Rose went above and beyond, and their dedication to helping customers is genuinely commendable. I highly appreciate their efforts and would strongly recommend their service to anyone in need of assistance.
Thank you once again for the excellent support!
Twitterz Acha
I have concerns about my flight booking, and Ayla assisted me patiently and was very helpful. I had a pleasant experience checking my booking and receiving email updates. Great service. Thank you!
Mohan Elanchezhiyan (Elan)
Awesome 😎
Angelica Sagala
Good service
Monette Pancho Magdaraog
I love this app so much. From booking to customer service. 10/5 star lol. Thank you Ayla for your help getting me a comfortable seat
Veronica Rawaqa
Had a typo issue (my fault) with my booking which was promptly rectified by Ayla at customer service. Very grateful to her as I was very worried that my mistake was going to be a huge problem to fix.
Bryan Delica
Great Contact support service.
B Chin Pau Liew
Flight selection and Add-on choices are clear and concise in general. All that is needed is an option to put in one's frequent flyer program, if applicable.
Misty Wendt
I notice my return flight was for the wrong day and I spoke with Cleo via chat and everything was handled quickly and easily. She worked out all the details and offered me several options on the day that I should’ve been flying home and we were able to get it handled in less than 20 minutes. Thank you so much, Cleo. You are the best!
Call Me Kendy
I am very happy with my experience with Fly Fairly. Their customer service is top notch!! I was having a trouble fixing a wrong spelling of my name in my booking but they were able to help me through it. They did their best to contact the two different airlines i booked my flight with and in just 1-2 days, they were able to fix it. I can now breathe and just wait until the day of my flight.
Thanks, Fly Fairly! You truly do your job FAIRLY! :))
Abdul Rahman Bin Yacob
Good experience
Welbi Frias
Great prices, easy to buy, and excellent customer service, especially from Rose. This will be my official website for all my purchases from now on. I recommend it to everyone.
Nita C
(Translated by Google) The customer service was very friendly and efficient, responding very promptly. Thanks to Rose/Ayla for their assistance.
(Original)
客服十分親切有效率，回覆十分及時。感謝Rose/Ayla的協助。The customer service was very friendly and prompt. Thanks Rose & Ayla :)
Johann DG
Reliable service for flight arrangements and baggage needs
Fly Fairly has been a big help with my travel plans. They guided me through my flight arrangements from start to finish. The team is responsive and clear, which makes the whole process smooth.
They also assisted me with my additional baggage weight. The support was fast, and they explained everything in a simple way. No stress, no confusion.
Good service, honest communication, and steady follow-through. I’m satisfied with how they handled everything.
林玟淇
(Translated by Google) This website was a pleasant surprise, and the service was excellent! The customer service responded super quickly too!
(Original)
意外發現的網站，服務非常好！克客服回覆也超快～～
Haroh Garcia
The customer service team was incredibly supportive throughout the process. I had a minor name typo, and there was a fee associated with the name change. However, the support team advised me to contact the airline directly first to see if they could resolve the issue without incurring any fees. This approach proved successful.
Jennifer Eskelund
The online agents have been very helpful in explaining any cancelations or changes that I've inquired about my scheduled flight tickets. I still don't leave until the 15th but they've been a great team so far
Deanna Eastland
FlyFairly has great customer support. I did not receive my confirmation email and texted with support and I accidentally put the wrong email and they corrected and got me what I needed 🥰and assured me no worries. Flight to 50☺️
A.A Farhan
It was easy and hassle free. Smooth booking
rose managay
Very flexible term. Aftersales is superb. Had my flight cancelled by the airline. The new flight was not flexible to me, so I requested for a cancelation and refund,and the whole team assisted me to reach out to the airline.
Jean Earl
Customer service has been incredibly helpful! I had a concern about my last name appearing without a space on my booking, and I wasn’t sure if that would cause issues during my travel. I later learned it’s actually a common thing and usually not a problem with airlines—but even so, the team took the time to reassure me. They confirmed that everything would be fine with customs and immigration, and their quick, friendly response really put my mind at ease. Thanks again for the excellent support!
leah hogue
I booked my trip for the wrong dates and needed to adjust my flight. Angel was able to get a refund and a discount on my fixed booking. Definitely saved me from the mini panic attack I was having!
Brittany Davenport
Great support/ chat customer service! I made a mistake and purchased the wrong flight destination and they worked with me and the plane company to get a new flight. Seamless process! And many checkout pay options! Was able to pay monthly/ overtime with Square Cash App partnership with Afterpay.
Christina M
I have a non flexible flight but I really need to change it, one of the CS agent, Angel is very accommodating and patient with my inquiries. Even if my ticket has strict rules, she still assisted me. I really appreciate it because I am stressing over the possible airline strike that could affect my flight and Angel being so helpful, calmed me. Best customer service! Keep up the good work Angel and Fly Flairly
Alicia H
The best experience for someone who hasn’t had much experience with changing flights. Ashley was the best. I would highly recommence anytime.
Arjun Vasudevan
very smooth experience.
*I had some issue fetching my ticket via mobile app, the support team followed up closely with the airline and sorted it out very quickly.
*This kinda great support is hard to find nowadays
