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SATENA 🛫
SATENA (Servicio Aéreo a Territorios Nacionales) is the state-owned airline of Colombia, founded in 1962 by presidential decree under the leadership of then-President Alberto Lleras Camargo. Its primary mission has always been to provide air connectivity to Colombia’s most remote and underserved regions, promoting economic development, social integration, and access to essential services.
Headquartered in Bogotá, SATENA operates primarily from El Dorado International Airport and secondary hubs in Medellín and Cali. The airline's fleet includes a variety of aircraft such as the ATR 42-500, ATR 72-600, Embraer ERJ-145, and DHC-6 Twin Otter, ideal for navigating Colombia’s diverse terrains, from the Amazon rainforest to the Pacific coastline.
SATENA plays a vital role in Colombia’s transport infrastructure by ensuring mobility across regions that are otherwise isolated, offering passengers reliable, safe, and efficient service. With a focus on social responsibility over commercial profitability, SATENA continues to be a symbol of national pride and connectivity for Colombians.
Whether you’re exploring Colombia’s natural wonders, conducting business, or visiting loved ones, SATENA remains committed to making travel accessible and bridging communities across the country.
Fly now and pay later with SATENA
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SATENA
Why choose SATENA for your next trip? ✈️
SATENA (Servicio Aéreo a Territorios Nacionales) is Colombia’s state-owned regional airline, established in 1962 to connect the country's most remote and underserved regions. With its headquarters in Bogotá, SATENA operates from hubs in Bogotá, Medellín, and Cali, providing essential air services to areas often inaccessible by other means.
The airline's fleet includes ATR 42-500, ATR 42-600, ATR 72-600, Embraer ERJ-145, and DHC-6 Twin Otter aircraft, allowing it to serve a diverse range of destinations across Colombia. SATENA is committed to promoting social inclusion and regional development through reliable and efficient air travel.
SATENA: Authentic Reviews
What Travelers Say About SATENA: Authentic Reviews 📊
⭐⭐⭐⭐⭐ "Flying with SATENA was a unique experience. The flight was smooth, and the crew was attentive. It's impressive how they connect remote areas." – Verified Passenger
Highlights From Verified Reviews 📈
- Efficient service to remote destinations
- Friendly and professional staff
- Comfortable seating arrangements
- Punctual departures and arrivals
- Commitment to regional connectivity
Professional Tip: Check-in early, especially when flying to or from remote airports, to ensure a smooth boarding process.
Rano Air Travel Information 🛫
Check-In
- Airport check-in counters open 2 hours before departure and close 45 minutes prior to flight departure.
- Online check-in is currently not available; passengers are advised to check in at the airport.
Baggage Policy
- Carry-on: One piece of hand luggage not exceeding 5 kg.
- Checked baggage: Passengers are allowed 15 kg of free checked baggage.
- Overweight baggage: Additional fees apply for excess or oversized baggage.
Wi-Fi and In-Flight Entertainment
- SATENA does not currently offer Wi-Fi or in-flight entertainment.
- Passengers are encouraged to bring personal entertainment devices for their journey.
Food & Drink
- Complimentary snacks and beverages are provided on select flights.
- Passengers can bring their own snacks or purchase refreshments at the airport before departure.
Special Services
- Assistance is available for passengers with disabilities or special needs.
- Unaccompanied minor services are offered for children traveling alone.
- Passengers requiring special medical assistance should inform the airline in advance to ensure proper arrangements.
Must-Visit SATENA Destinations
Top 5 Must-Visit SATENA Destinations: Your Next Adventure Awaits
Leticia, Colombia 🌿
- Gateway to the Amazon rainforest
- Rich biodiversity and indigenous cultures
- Boat tours on the Amazon River
San Andrés Island 🏝️
- Stunning Caribbean beaches
- Diverse marine life and coral reefs
- Vibrant local culture and cuisine
Quibdó, Colombia 🌧️
- Capital of the Chocó Department
- Lush rainforests and rivers
- Afro-Colombian heritage and festivals
Florencia, Colombia 🌄
- Access to the Amazon and Andean regions
- Ecotourism and adventure activities
- Cultural sites and local markets
Tumaco, Colombia 🌊
- Beautiful Pacific coastline
- Mangrove forests and diverse wildlife
- Traditional Afro-Colombian music and dance
SATENA Seat Options
SATENA Seat Options: Your Perfect Match for Every Journey
Economy Class
- Standard seating with comfortable legroom
- Complimentary snacks and beverages on select flights
- Friendly cabin crew service
Loyalty Program
SATENA Loyalty Program: Miles of Rewards 🏅
SATENA does not currently offer a frequent flyer program. However, the airline is dedicated to providing consistent and reliable service to all passengers, ensuring a rewarding travel experience.
Airlines Similar to SATENA ✈️
- Colombian regional carrier serving secondary cities
- Focus on customer service and punctuality
- Operates a fleet of ATR aircraft
- Colombia's largest airline with extensive domestic and international network
- Offers various classes of service and a frequent flyer program
- Operates a modern fleet of Airbus and Boeing aircraft
- Subsidiary of LATAM Airlines Group
- Provides domestic and international flights
- Known for quality service and connectivity
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Real Travelers of Fly Fairly, Epic Reviews ⭐️
See why thousands are ditching traditional booking sites for flexible flights, more savings, and zero hidden fees through Fly Fairly.
Denise Djong
Great customer service experience
Vishal C D
Great customer service!!
Lorde Elysse Carder
This platform is incredibly easy to navigate and straightforward to use! It's simple to verify information and trustworthy, especially when compared to other travel sites. Additionally, I had the pleasure of meeting Ms. Cleo, who was exceptionally attentive to all my questions, making me feel right at home.
Chizelle
Ayla was beyond amazing!!! I haven't flown yet so this is an initial review, however she went above and beyond good customer service and provided exceptional care - thank you so much for making a challenging time much easier for me
ᴄɪɴᴛᴀ
I would like to express my sincere appreciation to Alya and Rose for their outstanding assistance with my flight arrangements. From the very beginning, they were both incredibly helpful, patient, and professional.
They took the time to clearly explain all the details regarding seat selection and how to add baggage, making what could have been a confusing process feel simple and stress-free. Their guidance was thorough and easy to understand, and they ensured that I was comfortable with every step before proceeding.
Thanks to their support, everything is now perfectly sorted, and I feel confident about my travel plans. It’s truly reassuring to receive such attentive and knowledgeable service.
Alya and Rose went above and beyond, and their dedication to helping customers is genuinely commendable. I highly appreciate their efforts and would strongly recommend their service to anyone in need of assistance.
Thank you once again for the excellent support!
Twitterz Acha
I have concerns about my flight booking, and Ayla assisted me patiently and was very helpful. I had a pleasant experience checking my booking and receiving email updates. Great service. Thank you!
Mohan Elanchezhiyan (Elan)
Awesome 😎
Angelica Sagala
Good service
Monette Pancho Magdaraog
I love this app so much. From booking to customer service. 10/5 star lol. Thank you Ayla for your help getting me a comfortable seat
Veronica Rawaqa
Had a typo issue (my fault) with my booking which was promptly rectified by Ayla at customer service. Very grateful to her as I was very worried that my mistake was going to be a huge problem to fix.
Bryan Delica
Great Contact support service.
B Chin Pau Liew
Flight selection and Add-on choices are clear and concise in general. All that is needed is an option to put in one's frequent flyer program, if applicable.
Misty Wendt
I notice my return flight was for the wrong day and I spoke with Cleo via chat and everything was handled quickly and easily. She worked out all the details and offered me several options on the day that I should’ve been flying home and we were able to get it handled in less than 20 minutes. Thank you so much, Cleo. You are the best!
Call Me Kendy
I am very happy with my experience with Fly Fairly. Their customer service is top notch!! I was having a trouble fixing a wrong spelling of my name in my booking but they were able to help me through it. They did their best to contact the two different airlines i booked my flight with and in just 1-2 days, they were able to fix it. I can now breathe and just wait until the day of my flight.
Thanks, Fly Fairly! You truly do your job FAIRLY! :))
Abdul Rahman Bin Yacob
Good experience
Welbi Frias
Great prices, easy to buy, and excellent customer service, especially from Rose. This will be my official website for all my purchases from now on. I recommend it to everyone.
Nita C
(Translated by Google) The customer service was very friendly and efficient, responding very promptly. Thanks to Rose/Ayla for their assistance.
(Original)
客服十分親切有效率，回覆十分及時。感謝Rose/Ayla的協助。The customer service was very friendly and prompt. Thanks Rose & Ayla :)
Johann DG
Reliable service for flight arrangements and baggage needs
Fly Fairly has been a big help with my travel plans. They guided me through my flight arrangements from start to finish. The team is responsive and clear, which makes the whole process smooth.
They also assisted me with my additional baggage weight. The support was fast, and they explained everything in a simple way. No stress, no confusion.
Good service, honest communication, and steady follow-through. I’m satisfied with how they handled everything.
林玟淇
(Translated by Google) This website was a pleasant surprise, and the service was excellent! The customer service responded super quickly too!
(Original)
意外發現的網站，服務非常好！克客服回覆也超快～～
Haroh Garcia
The customer service team was incredibly supportive throughout the process. I had a minor name typo, and there was a fee associated with the name change. However, the support team advised me to contact the airline directly first to see if they could resolve the issue without incurring any fees. This approach proved successful.
Jennifer Eskelund
The online agents have been very helpful in explaining any cancelations or changes that I've inquired about my scheduled flight tickets. I still don't leave until the 15th but they've been a great team so far
Deanna Eastland
FlyFairly has great customer support. I did not receive my confirmation email and texted with support and I accidentally put the wrong email and they corrected and got me what I needed 🥰and assured me no worries. Flight to 50☺️
A.A Farhan
It was easy and hassle free. Smooth booking
rose managay
Very flexible term. Aftersales is superb. Had my flight cancelled by the airline. The new flight was not flexible to me, so I requested for a cancelation and refund,and the whole team assisted me to reach out to the airline.
Jean Earl
Customer service has been incredibly helpful! I had a concern about my last name appearing without a space on my booking, and I wasn’t sure if that would cause issues during my travel. I later learned it’s actually a common thing and usually not a problem with airlines—but even so, the team took the time to reassure me. They confirmed that everything would be fine with customs and immigration, and their quick, friendly response really put my mind at ease. Thanks again for the excellent support!
leah hogue
I booked my trip for the wrong dates and needed to adjust my flight. Angel was able to get a refund and a discount on my fixed booking. Definitely saved me from the mini panic attack I was having!
Brittany Davenport
Great support/ chat customer service! I made a mistake and purchased the wrong flight destination and they worked with me and the plane company to get a new flight. Seamless process! And many checkout pay options! Was able to pay monthly/ overtime with Square Cash App partnership with Afterpay.
Christina M
I have a non flexible flight but I really need to change it, one of the CS agent, Angel is very accommodating and patient with my inquiries. Even if my ticket has strict rules, she still assisted me. I really appreciate it because I am stressing over the possible airline strike that could affect my flight and Angel being so helpful, calmed me. Best customer service! Keep up the good work Angel and Fly Flairly
Alicia H
The best experience for someone who hasn’t had much experience with changing flights. Ashley was the best. I would highly recommence anytime.
Arjun Vasudevan
very smooth experience.
*I had some issue fetching my ticket via mobile app, the support team followed up closely with the airline and sorted it out very quickly.
*This kinda great support is hard to find nowadays
