Continental Airlines scores 5.0 out of 10: the plain average of the measures below, rounded to one decimal. Each measure is an editorial assessment of the published facts.
What to watch
- Ceased operations March 3, 2012, merged into United Airlines
- No on-time figure from a named body
- Seat pitch and width unpublished in every cabin
- No baggage allowance or fee data confirmed
The editorial take
- Strongest on
- Professional rating: J.D. Power 2007 and Zagat 2008, 2009 awards
- Held back by
- No on-time figure or seat pitch published; airline ceased in 2012
- Which cabin
- BusinessFirst on transatlantic or transpacific, First on domestic; no seat pitch published.
4 measures, scored the same way for every airline we ticket.
Reliability & operations5/10
No on-time figure from a named measurement body was found, so punctuality cannot score higher. Continental ceased operations on March 3, 2012, and its fleet was absorbed into United's. For a booking today, check United's own punctuality record instead.
Comfort & experience4/10
First was sold on domestic flights and BusinessFirst on transatlantic and transpacific routes, with Economy also sold. No seat pitch, seat width, Wi-Fi or meal facts are confirmed, because the airline's own site no longer exists. That gap keeps this measure low.
Sources: Wikipedia: Continental Airlines (history, hubs, cabins, fleet at merger, awards)
Value & network5/10
OnePass, created in 1987, let members earn and redeem miles on all other Star Alliance carriers, and Gold Elite and Platinum Elite members held Star Alliance Gold status. No baggage allowance or fee is confirmed, which holds this measure in the middle of the range.
Sources: Star Alliance press release 'Continental Airlines joins Star Alliance' (27 Oct 2009), hosted by ANA
Professional airline rating6/10
J.D. Power and Associates named it Highest-Ranked Network Airline in 2007, and the Zagat Airline Survey gave it Best Large Domestic Airline (Premium Seating) in 2008. No star rating from a named body is on file, and the newest ranking listed dates from 2009, so it stays below 8.
The published ratings and awards behind this score, each from the body that issued it.
Awards
- Highest-Ranked Network Airline
- J.D. Power and Associates, 2007
- Best Large Domestic Airline (Premium Seating)
- Zagat Airline Survey, 2008
- Best Value for the Money (International)
- Zagat Airline Survey, 2009
- No. 1 Most Admired Global Airline
- Fortune, 2005
- Best Airline Based in North America
- OAG Airline of the Year Awards, 2007
- Business Leadership Recycling Award
- American Forest & Paper Association, 2010
How the score is built
- 4 measures, each scored out of 10
- The headline is the plain average of those measures, computed in the open
- Each measure is an editorial assessment based on the published facts and sources in the breakdown
- No airline pays to be rated, and no placement is sold
What we deliberately left out
- Safety. It is not a marketing metric and we will not rank carriers on it.
- Cancellation rate and fleet age. Omitted rather than estimated, until a sourced field exists for every airline.
- Any sub-metric we cannot attribute. An unsourced measure is dropped, not guessed.
- Blended third-party scores that mix in inputs we have already rejected elsewhere on this page.
The full method, measure by measure, is on how we score airlines.






